Service shutoff for non-payment
Once you have canceled your debt, the corresponding reconnection order will be issued automatically and, within the next business day, Distributor personnel will appear at your home to reconnect the service. Remember that you can pay off your debt, using the different forms of payment available.
Service shutoff due to safety reasons
To request the reconnection of the service suspended for safety reasons, the installation must be repaired or modified by a registered installer, who will make the corresponding presentations at the Distributor. Once the repair has been carried out, you can contact us through any of the enabled channels, to present the corresponding documentation and proceed with the reconnection.
Service shut off at user’s request
To request the reconnection of the service after having requested the withdrawal of the meter, you must contact us through any of the enabled channels. Keep in mind that if you are a new owner of the service, you must have the necessary documentation to carry out the corresponding change of ownership.